What is the return policy?

The product is eligible for return if it is not used, damaged, or has not changed significantly in appearance. The product must be returned in its original packaging, with all the parts that came with the product.

Returns are accepted only for items purchased through the Mapon e-store. 

Product returns should be sent to the following address: Ojāra Vācieša iela 6B, Rīga, Latvia, LV-1004, with the shipment addressed to AS Mapon.


Withdrawal terms and conditions:

  1. Mapon will withhold the refund until Mapon receives the product(s).
  2. The right of withdrawal will expire after 14 days from the receipt of the product(s).
  3. You must return the product(s) to Mapon at Mapon’s registered office without undue delay and, in any event, within 14 days of the date you notify Mapon of your decision to withdraw from the product(s). You will meet the time limit if you return the product(s) before the expiry of 14 days.
  4. You are liable for the costs of returning the product(s).
  5. You are liable for any depreciation in the value of the product(s) if the product(s) has/have been used for purposes other than to establish the nature, characteristics, and performance of the product(s).
  6. If you withdraw from the contract, Mapon will refund all money that Mapon has received from you, including delivery costs (except for any additional costs incurred because you have chosen a delivery method other than the cheapest standard that Mapon offers).
  7. Mapon will refund you the same way the payment was received (i.e., non-cash payment).