Mapon Help Center

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Mapon Help Center

Mapon platform (ENG)

Mapon platform (ENG)

Applying for services and equipping

How do I start using Mapon?

How are the vehicles equipped with the devices required by the solution?

Support in using services

Where can I find out more about Mapon solutions and how to use them?

How do I contact Mapon Customer Support?

Login

How to login to the platform?

What to do if I forgot my password?

User management

How do I change the information or access rights of an existing user?

Where can I view existing users?

How to create a new user?

Vehicle data analysis

Why does the distance data from odometer and GPS data differ?

Why is the vehicle black and not sending data?

Functionality

What do the black, red and green vehicle icons mean on the Mapon platform?

What do the arrow and square icons in the distance section mean?

How to select a specific date in the route calendar on the Mapon platform?

How to switch between different map types and layers on the Mapon platform Map section?

How does Mapon work?

How to change vehicle title/licence plate number in the Mapon platform?

How to switch on/off objects in the Mapon platform?

How to add trailers to the Mapon platform?

How to switch from favourites to all vehicles on the Mapon platform?

How to add additional vehicle data?

How to add additional vehicle data (insurance, weight on axles, etc.)?

What does the “Full route” button mean?

How to switch on/off the fuel, speed and temperature graphs on the Mapon platform?

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Integrations

How do I activate the Mapon and e-track integration for automatic toll payment in Hungary?

How do I set up Mapon and the Trans.eu integration?

How do I view my Thermo King data on the Mapon platform?

How do I activate Mapon and e-TOLL integration for automatic toll payment in Poland?

How to integrate Mapon platform with Tachogram?

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Tips & Tricks

Configuring Reports on the Mapon Platform

How do I create an account in the Polish e-TOLL system?

How do I create an account and add a vehicle to the Polish e-TOLL system?

User Profiles on the Mapon platform

Debt payment

Is it possible to extend the deadline for paying an invoice?

Is access to the Mapon platform blocked because of debt, and when does this happen?

How to receive invoices

Where can I view my Mapon invoices?

What are the ways to get Mapon invoices?

Payment methods

What is the most convenient way to pay Mapon invoices?

Where can I see if all the invoices have been paid?